Privacy Policy

Privacy Policy

This privacy policy sets out how Candlestick Press uses and protects any information that you provide to Candlestick Press when you use this website or subscribe to our mailing list.

Candlestick Press is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified then you can be assured that it will only be used in accordance with this privacy policy.

Candlestick Press may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What data we collect

We may collect the following:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
  • Payment information such as credit and debit card details.  We do not retain payment details.  We only use these details with your consent at the time of placing an order.

In choosing to share your information with us, you will be agreeing to our collection and use of your information as described in this policy.  We’ll only use your personal data on relevant lawful grounds as permitted by the EU General Data Protection Regulation and the UK Data Protection Act.  All data will be securely stored within the EU.

What we do with the information we gather

We require this information to provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Processing orders
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • We may use the information to customise our website according to your interests.
  • We will only contact you for marketing purposes by email or post if you have told us we can.

Controlling your personal information

You can change your contact preferences at any time.  All you need to do is:

  • Email:
  • Write to us at: Candlestick Press, 72 Nottingham Road, Arnold, Nottingham, NG5 6LF
  • Telephone us on: 0115 967 4455
  • You can unsubscribe to our mailing list at any time by visiting www.candlestickpress.co.uk/mailing-list#unsubscribe or follow the unsubscribe link in any of our emails to you.

If you do change your contact preferences, you could miss out on special offers and news on our new titles which may be of interest to you.

We will only hold your personal information as long as you are subscribed to our mailing list, if you unsubscribe, your information will be removed from our database within 30 days.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect about you.

Data that is transmitted via the internet or in an email cannot be 100% secure. We will take every reasonable precaution to keep your information safe, but it cannot be guaranteed and so please be aware that any information you do transmit to us is at your own risk.  Once we have received your information, we will use our best effort to ensure its safety within our network, which sits within the UK.

Payment Processing Security

Our online payment solution is processed using PayPal which is a direct connection to the PayPal website.  This means that when you input card details onto the payment page, you are communicating directly with PayPal and they pass your payment to us.  Your payment card information is handled by the bank and not processed or handled by us.

When placing an order over the telephone, payment card information is taken and processed using Worldpay which is a direct connection to the Worldpay payment portal.  This means that when we input card details onto the payment page, we are communicating directly with Worldpay on your behalf and they pass your payment to us.  Your payment card information is not stored by Candlestick Press or Worldpay.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookies used on our site are:

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

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Google Analytics Tracking Code that logs details about the visitor’s browser and computer.

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Collects data on the number of times a user has visited the website as well as dates for the first and most recent visit. Used by Google Analytics.

__utmb
Registers a timestamp with the exact time of when the user accessed the website. Used by Google Analytics to calculate the duration of a website visit.

__utmc
Registers a timestamp with the exact time of when the user leaves the website. Used by Google Analytics to calculate the duration of a website visit.

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Used to throttle the speed of requests to the server.

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Collects data on where the user came from, what search engine was used, what link was clicked and what search term was used. Used by Google Analytics.

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

__stid
Registers a unique ID that identifies the user’s device for return visits.

ads/ga-audiences
Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s on line behaviour across websites.

Links to other websites

Our website may contain links to third party websites which may be of interest. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we don’t accept any responsibility or liability for these policies. Please check the privacy policy of the third-party website before you submit any personal data to these websites as this policy applies to Candlestick Press only.

We will never sell, share, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you.  If you would like a copy of the information held on you please write to Candlestick Press, 72 Nottingham Road, Arnold, Nottingham. NG5 6LF or send an email to

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